While Communication Centers on college campuses are a relatively new concept — they were originally introduced to provide student support for basic communication and public speaking courses — over the last 20 years they have exploded in number have expanded offerings to include a wide range of communication skills assistance. Although the model has been widely credited for a range of student accomplishments, there is a recognition that overburdened faculty charged with operating the centers suffered from the lack of time and resources necessary to create and deliver suitable training materials for tutors. This challenge was faced at the Communication Centers located on several 4-VA campuses — Mason, JMU, and VT.

Shelby Broberg, Communication Center Director on Mason’s Fairfax campus, connected with Paul Mabry, Communication Center Coordinator and Assistant Professor at JMU, and VT’s Brandi Quesenberry, Director of Undergraduate Programs and Zack Sowder, Advanced Instructor and Associate Director at VT’s CommLab to see how they might lessen the training needs bottlenecks using a 4-VA grant.
“Shelby’s vision to work in collaboration with her partners at JMU and Tech exemplifies how 4-VA can work for higher education in Virginia,” says Janette Muir, Vice Provost, Academic Affairs, and 4-VA@Mason Campus Coordinator. “By sharing resources, strengths, and workloads, this team has created a training package that is a valuable tool for both faculty and students.”
The project began with an extensive survey of 53 Communication Center Administrators and 35 Communication Center Consultants. Explains Broberg, “Through our research we were able to conclude that the majority of communication centers in the nation need a more cohesive, effective, and accessible training program for their consultants.”
They then developed open-access training materials with ten modules of interactive content for
communication center consultants: https://sbroberg.wixsite.com/communication-center. “This content was largely sourced and developed by our undergraduate students who participate in training and have extensive experience as the target audience for these educational materials,” noted Broberg. The students were Sabeen Akhtar, Erandy Cruz-Alcantara, Erin Hess, Fadzayi Sambana, and Kamryn Satterfield from Mason; and Heather Opie, Sara Montgomery, Riley Miller, Grace Warren, and Tessa Cyrus from JMU.
Broberg credited graduate students Briana Stewart, Aditi Goel, and Neha Gour of Mason and Mercy Faleyimu of JMU for leading the undergraduate team.
The project and results were presented at the National Association of Communication Centers (NACC) Conference last spring in Blacksburg, Va, and recently at the National Communication Association conference in National Harbor, Md. Broberg reports, “The response was really exciting. Directors from centers all across the country were grateful for the new resources to help training be more consistent and reliable nationwide.”

The 4-VA project will now be extended to two other areas identified as needing support within Communication Centers — working with multilingual clients and STEM related content. “This is somewhat unsurprising as our college campuses continue to become more linguistically diverse and current trends of popular majors include STEM-related studies,” says Broberg.
“We believe these resources will meet a crucial need for Communication Centers to train their consultants to provide expert feedback to the diverse needs of students we see on campuses across the country,” concludes Broberg. “Participants have been incredibly enthusiastic and there has been a great deal of interest in the outcomes of our 4-VA supported research.”
The concept is being led by Kelly Schrum, a professor in Mason’s Higher Education Program in the College of Humanities and Social Sciences. Schrum has brought together a group of faculty members, undergraduate, and graduate students to put the plan into action. In addition, representatives from ADVANCE, the Office of Undergraduate Admissions, and the First-Gen+ Center will also play a role in the project.
welcomes them to Mason. Students will see a virtual panel where they will find questions and answers from current students and be invited to add their voice to the conversation. Encouraging words from the First Gen+ Center will appear on the screen, such as “You are the first, but you won’t be the last.”











With the preliminary findings, faculty and student researchers then designed and organized a Fall 2022 workshop titled “Renewal and Resilience: A Community of Student Activists,” which featured student activists fighting for food security, prison reform, racial justice, voting rights, LGBTQ rights, and gun control at Mason, Virginia Tech, and Virginia Commonwealth University. Following the student activist panel, Castle presented “Regenerating the Self,” encouraging participants to assess their well-being with the help of a self-care workbook. Participants were also encouraged to create their own maintenance plans to help in times of stress. Lisa Porter concluded the program by sharing an interview with Crimson Solano, a community leader of Harrisonburg-based Comité Salvadoreño Paisanos Unidos, a pro-immigrant policy advocate group.
Next, the team created




project on teaching and learning the history of higher education. Thirty-five students agreed to share their work for analysis and 24 were interviewed after completing the course. The survey and interview data made clear that students appreciated the value and relevance of studying the history of higher education for both their curricular and professional goals. One student explained, “We were able to take what we learned in the course and apply it to the project in a way that was very effortless, and that really helped me think about history in a different way.”
Each school contributed OER materials for the website. In addition to primary and secondary sources, the website now contains a database of institutional archives with digitized content, including yearbooks. Thanks to the two undergraduate research assistants, Azamy and Tcheo, over 700 institutional archives were cataloged on the site, including 48 Hispanic-serving institutions (HSIs), 24 historically black colleges and universities (HBCUs), and 15 women’s colleges. Additionally, the list includes 63 community colleges which is especially important given the lack of attention to these institutions historically.
“I sincerely appreciated having an opportunity to collaborate with colleagues across the state for this 4-VA project. Through our conversations and research, I developed new pedagogical approaches that benefited students and deepened my thinking about the history of higher education.”
“We really enjoyed being part of this effort to expand student research on the history of higher education. Everyone came away from this project with a deeper understanding of how important it is to develop critical thinking skills and to look beyond our own institutions.”
“The website, which holds a treasure trove of student research and engagement from a wide range of institutions, will be invaluable as we move ahead in studying the complex and influential histories of American higher education.”
“When this asynchronous learning project was first introduced to the students, they were thrilled at the thought of not having to write a 20-page paper, however in the end, they did more work doing research on their chosen subject. They enjoyed this project because it allowed them a space for research and reflection, and it taught them how to create an interactive learning environment in an asynchronous environment. Being able to evaluate and participate in the projects created by other students in other universities across Virginia also taught them about their peers’ projects, too.”



