While Communication Centers on college campuses are a relatively new concept — they were originally introduced to provide student support for basic communication and public speaking courses — over the last 20 years they have exploded in number have expanded offerings to include a wide range of communication skills assistance. Although the model has been widely credited for a range of student accomplishments, there is a recognition that overburdened faculty charged with operating the centers suffered from the lack of time and resources necessary to create and deliver suitable training materials for tutors. This challenge was faced at the Communication Centers located on several 4-VA campuses — Mason, JMU, and VT.
Shelby Broberg, Communication Center Director on Mason’s Fairfax campus, connected with Paul Mabry, Communication Center Coordinator and Assistant Professor at JMU, and VT’s Brandi Quesenberry, Director of Undergraduate Programs and Zack Sowder, Advanced Instructor and Associate Director at VT’s CommLab to see how they might lessen the training needs bottlenecks using a 4-VA grant.
“Shelby’s vision to work in collaboration with her partners at JMU and Tech exemplifies how 4-VA can work for higher education in Virginia,” says Janette Muir, Vice Provost, Academic Affairs, and 4-VA@Mason Campus Coordinator. “By sharing resources, strengths, and workloads, this team has created a training package that is a valuable tool for both faculty and students.”
The project began with an extensive survey of 53 Communication Center Administrators and 35 Communication Center Consultants. Explains Broberg, “Through our research we were able to conclude that the majority of communication centers in the nation need a more cohesive, effective, and accessible training program for their consultants.”
They then developed open-access training materials with ten modules of interactive content for
communication center consultants: https://sbroberg.wixsite.com/communication-center. “This content was largely sourced and developed by our undergraduate students who participate in training and have extensive experience as the target audience for these educational materials,” noted Broberg. The students were Sabeen Akhtar, Erandy Cruz-Alcantara, Erin Hess, Fadzayi Sambana, and Kamryn Satterfield from Mason; and Heather Opie, Sara Montgomery, Riley Miller, Grace Warren, and Tessa Cyrus from JMU.
Broberg credited graduate students Briana Stewart, Aditi Goel, and Neha Gour of Mason and Mercy Faleyimu of JMU for leading the undergraduate team.
The project and results were presented at the National Association of Communication Centers (NACC) Conference last spring in Blacksburg, Va, and recently at the National Communication Association conference in National Harbor, Md. Broberg reports, “The response was really exciting. Directors from centers all across the country were grateful for the new resources to help training be more consistent and reliable nationwide.”
The 4-VA project will now be extended to two other areas identified as needing support within Communication Centers — working with multilingual clients and STEM related content. “This is somewhat unsurprising as our college campuses continue to become more linguistically diverse and current trends of popular majors include STEM-related studies,” says Broberg.
“We believe these resources will meet a crucial need for Communication Centers to train their consultants to provide expert feedback to the diverse needs of students we see on campuses across the country,” concludes Broberg. “Participants have been incredibly enthusiastic and there has been a great deal of interest in the outcomes of our 4-VA supported research.”